Search tool not working

Anita Barnett

My search tool is not working. I can only search for the full content. EX: if I want to search for a vehicle VIN I only use the last 5 digits instead of the full 17. I do use the * and it still does not work. Was working fine Monday. Yesterday it starting giving me issues. I have logged out and back in and also cleared my browser. Help Please.

JamesB

@Anita Barnett Ok. I understand you are trying to do a wild card search using the search box in Smartsheet. Using a prefix wild card in the search box is no longer supported.

https://help.smartsheet.com/articles/522231-searching-in-smartsheet

If your search is in the same sheet, I would recommend highlighting the VIN column and using a ctrl+f to bring up a find box and use that to search for the data.

JamesB

@Anita Barnett

Need to understand better how your search tool is setup in SS.

Can you provide some screenshots with confidential information redacted?

Anita Barnett

What type of information do I need to screenshot? ABove is the main sheet I use.

JamesB

@Anita Barnett

I was trying to understand what you are using to search for the VIN by the 5 numbers. There a different methodologies that could be used to perform this. If you could explain what you are doing in SS to perform the search, the community will be able to provide more guidance.

Anita Barnett

Ok. If 12345678910111213 is the VIN I am looking for I search *11213 or 11213*. When I use this * below is what pops up.

JamesB

@Anita Barnett Ok. I understand you are trying to do a wild card search using the search box in Smartsheet. Using a prefix wild card in the search box is no longer supported.

https://help.smartsheet.com/articles/522231-searching-in-smartsheet

If your search is in the same sheet, I would recommend highlighting the VIN column and using a ctrl+f to bring up a find box and use that to search for the data.

Anita Barnett

Thank you! You are awesome! :)

JamesB

Your Welcome