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I don't understand why I'm being asked to upgrade my account

JO Forster
JO Forster ✭
edited 12/09/19 in Archived 2015 Posts

Hi

Today for the first time ever, we are being asked to upgrade our account.

We are using 1 of 4 of the licenced users.

 

I also do not have the transfer paid account link in my account settings. I want to transfer this to my manager.

 

Embarassed

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  • Travis
    Travis Employee

    Hi JO, If you have 4 licensed users then you would have a Team plan. Only single user Basic or Advanced plans will see the “Transfer Paid Account” button. 

     

    As for why you are being asked to upgrade - it could be a few different things. The best bet is to contact the Support team so they can look into your account and investigate. Contact them at support@smartsheet.com

     

     

    Once you have figured out why you are being asked to upgrade, let us know! 

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