Control Center Update Reporting Error

swaldon2

Hi! I keep getting this error every time I click update reporting through the control center. Can someone tell me if they have experienced this before or how to solve it? Thanks!

Genevieve P.

Hey @swaldon2

I just heard from Support that they had received some recent reports of Update Reporting erroring out when run in Control Center. There was a known issue that is now resolved!

If you try again today and are still experiencing the error, please reach out to Support with the information I listed above.

Cheers,

Genevieve

Genevieve P.

Hi @swaldon2

I would recommend reaching out to Smartsheet Support through the Support Portal for this so you can work with them in a private channel where you can share more information.

They'll likely need to see the following to troubleshoot with you:

• Exact time you attempted to run the Update Reporting
• Email address of the Primary Lead in Control Center
• Screen capture of Project Logs
• URL for your Intake Sheet
• URL for Summary Sheet
• If possible, a HAR file from when you run the Update Reporting

Cheers,

Genevieve

Genevieve P.

Hey @swaldon2

I just heard from Support that they had received some recent reports of Update Reporting erroring out when run in Control Center. There was a known issue that is now resolved!

If you try again today and are still experiencing the error, please reach out to Support with the information I listed above.

Cheers,

Genevieve