Control Center Update Reporting Error
Hi! I keep getting this error every time I click update reporting through the control center. Can someone tell me if they have experienced this before or how to solve it? Thanks!
Best Answer
-
Hey @swaldon2
I just heard from Support that they had received some recent reports of Update Reporting erroring out when run in Control Center. There was a known issue that is now resolved!
If you try again today and are still experiencing the error, please reach out to Support with the information I listed above.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
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Hi @swaldon2
I would recommend reaching out to Smartsheet Support through the Support Portal for this so you can work with them in a private channel where you can share more information.
They'll likely need to see the following to troubleshoot with you:
- Exact time you attempted to run the Update Reporting
- Email address of the Primary Lead in Control Center
- Screen capture of Project Logs
- URL for your Intake Sheet
- URL for Summary Sheet
- If possible, a HAR file from when you run the Update Reporting
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
Hey @swaldon2
I just heard from Support that they had received some recent reports of Update Reporting erroring out when run in Control Center. There was a known issue that is now resolved!
If you try again today and are still experiencing the error, please reach out to Support with the information I listed above.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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