Unable to access Portal
Comments
-
The portal link is not working.
________________________________________________________________________________________________________________________
If you found this comment helpful. Please respond with any of the buttons below. Awesomeπ€, Insightfulπ‘, Upvoteβ¬οΈ, or accepted answer. Not only will this help others searching for the same answer, but help me as well. Thank you.
Meg Young | Smartsheet Consultant mmyoungconsulting@gmail.com. Certified in Core Product, Project Management, and System Administration
-
Hi @Meg Y
I hope you're well and safe!
It's working for me. Do you get an error message?
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
β Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
________________________________________________________________________________________________________________________
If you found this comment helpful. Please respond with any of the buttons below. Awesomeπ€, Insightfulπ‘, Upvoteβ¬οΈ, or accepted answer. Not only will this help others searching for the same answer, but help me as well. Thank you.
Meg Young | Smartsheet Consultant mmyoungconsulting@gmail.com. Certified in Core Product, Project Management, and System Administration
-
Hi @Meg Y
This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
-
Opened an Incognito window, click on portal link, and it opens to the help & learning page:
Troubleshooting: Unable to access the Smartsheet support portal
________________________________________________________________________________________________________________________
If you found this comment helpful. Please respond with any of the buttons below. Awesomeπ€, Insightfulπ‘, Upvoteβ¬οΈ, or accepted answer. Not only will this help others searching for the same answer, but help me as well. Thank you.
Meg Young | Smartsheet Consultant mmyoungconsulting@gmail.com. Certified in Core Product, Project Management, and System Administration
-
@Meg Y thank you for providing the URL! The Portal team will look into this.
In the meantime, please use the Support Form linked in that Help Article to submit any tickets.
Need more information? π | Help and Learning Center
γγγ«γ‘γ― (Konnichiwa), Hallo, Hola, Bonjour, OlΓ‘, Ciao!π | Global Discussions
