nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Welcome!

Unable to access Portal

System

This discussion was created from comments split from: The Smartsheet Customer Support Portal is HERE!.

Find more posts tagged with

Comments

Meg Y

The portal link is not working.

Andrée Starå

Hi @Meg Y

I hope you're well and safe!

It's working for me. Do you get an error message?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Meg Y

Bad Request

Your browser sent a request that this server cannot understand.

@Andrée Starå

Genevieve P.

Hi @Meg Y

This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?

Meg Y

@Genevieve P.

Opened an Incognito window, click on portal link, and it opens to the help & learning page:

Troubleshooting: Unable to access the Smartsheet support portal

https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F

Genevieve P.

@Meg Y thank you for providing the URL! The Portal team will look into this.

In the meantime, please use the Support Form linked in that Help Article to submit any tickets.

Sign in to join the conversation!

Quick Links

Trending discussions

Displaying Symbols in Dynamic View Reports
Hi all - I have a report that includes a symbol column type. The report is displaying the column correctly (with the symbol). However when I create a Dynamic View from this report, instead of that column displaying symbols, it displays text. Is there a way to get symbols to display in Dynamic view?
Business Process Flowcharts
Does Smartsheet have the capability to create business process flowcharts or process documents? Im looking for something similar to Vizio or lucid chart?
Border around metric widgets in dashboard
My manager has asked me to put a border around all of my metric widgets in my dashboard. I cannot figure a way to do this. I tried creating a jpg. of an unfilled rectangle and bring in as an image. But I could not get the widgets to stay on top of the reectangle. Any ideas?