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The portal link is not working.
Hi @Meg Y
I hope you're well and safe!
It's working for me. Do you get an error message?
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Bad Request
Your browser sent a request that this server cannot understand.
@Andrée Starå
This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?
@Genevieve P.
Opened an Incognito window, click on portal link, and it opens to the help & learning page:
Troubleshooting: Unable to access the Smartsheet support portal
https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F
@Meg Y thank you for providing the URL! The Portal team will look into this.
In the meantime, please use the Support Form linked in that Help Article to submit any tickets.
Hi, I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the…
I submitted a ticket, but thought I would ask here. I am having an issue with sheets that I own (our org is on a Business plan). For the last two years, we have been using the sheets without an issue - our admin and many Editors (all shown as Guest since they are outside of our organization) were able to edit the sheets…
I've just downlaoded the trial version, and created a sheet. I then downloaded the app and nothing has synced. Anyone had this issue before? Is it a trial issue, or does Smartsheet typically show issues with syncing between web and desktop app?
