Unable to access Portal

System
System Employee
in Smartsheet Basics
This discussion was created from comments split from: The Smartsheet Customer Support Portal is HERE!.
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  • Meg Y
    Meg Y ✭✭✭✭✭✭

    The portal link is not working.

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Meg Y

    I hope you're well and safe!

    It's working for me. Do you get an error message?

    I hope that helps!

    Be safe, and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

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  • Meg Y
    Meg Y ✭✭✭✭✭✭

    Bad Request

    Your browser sent a request that this server cannot understand.

    @Andrée Starå

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    Meg Young mmyoungconsulting@gmail.com. Certified in Core Product, Project Management, and System Administration

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  • Genevieve P.
    Genevieve P. Employee

    Hi @Meg Y

    This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?

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  • Meg Y
    Meg Y ✭✭✭✭✭✭

    @Genevieve P.

    Opened an Incognito window, click on portal link, and it opens to the help & learning page:

    Troubleshooting: Unable to access the Smartsheet support portal


    https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F

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    If you found this comment helpful. Please respond with any of the buttons below. Awesome🖤, Insightful💡, Upvote⬆️, or accepted answer. Not only will this help others searching for the same answer, but help me as well. Thank you.

    Meg Young mmyoungconsulting@gmail.com. Certified in Core Product, Project Management, and System Administration

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  • Genevieve P.
    Genevieve P. Employee

    @Meg Y thank you for providing the URL! The Portal team will look into this.

    In the meantime, please use the Support Form linked in that Help Article to submit any tickets.

    Join us for Jumpstart 2025 with Community on 23 January (in two time zones)! 🎉 Register here.

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