Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.
Sign in to join the conversation:
The portal link is not working.
Hi @Meg Y
I hope you're well and safe!
It's working for me. Do you get an error message?
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
Bad Request
Your browser sent a request that this server cannot understand.
@Andrée Starå
This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?
@Genevieve P.
Opened an Incognito window, click on portal link, and it opens to the help & learning page:
Troubleshooting: Unable to access the Smartsheet support portal
https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F
@Meg Y thank you for providing the URL! The Portal team will look into this.
In the meantime, please use the Support Form linked in that Help Article to submit any tickets.
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
