webhook suddenly stopped working.

rolouis

I created a Smartsheet webhook last month, and it was working fine. However, from yesterday it stopped working. I faced the same problem before, so I created a new webhook, but now, even the second webhook stopped working. Can you help me understand the reason for this issue?..

Genevieve P.

Hey @rolouis

Without knowing too much about your situation, since the Webhook works for a while, my initial guess is that perhaps this may be related to the Ongoing Webhook Verification.

Once a webhook has been enabled, Smartsheet sends a verification request to the webhook's callbackUrl once every 100 callbacks.

If this verification is failing, you should see the webhook being disabled with the following information: enabled: false and status: "DISABLED_VERIFICATION_FAILED".

Here's more information from the API Documentation:

https://smartsheet.redoc.ly/tag/webhooksDescription#section/Creating-a-Webhook/Webhook-Verification

Cheers,

Genevieve