Automation Condition Not working
Hey all,
I set up an automation to request an update if one field is blank and if another field is not a specific list of departments and I got an email this from someone in that department saying they got an email anyways.
Can you take a look at the below screenshots and tell me if I'm missing something?
Here is the automation:
Here is the email they received:
I've check to make sure it is exact. No spaces or other options in the 'is not one of' field.
Thanks!
Best Answer
-
@Dakota Haeffner It seems that Week 1 QA is triggering it due to being blank for that particular department.
Can you split your current set up into 2 separate conditions and test it, but make "Is not one Of" your first condition so that the worklfow first filters out these departments and then add that Week 1 QA should be blank?
Answers
-
@Dakota Haeffner It seems that Week 1 QA is triggering it due to being blank for that particular department.
Can you split your current set up into 2 separate conditions and test it, but make "Is not one Of" your first condition so that the worklfow first filters out these departments and then add that Week 1 QA should be blank?
-
@Ella I'll give that a try Thank you!
Help Article Resources
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.9K Get Help
- 441 Global Discussions
- 139 Industry Talk
- 472 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 68 Community Job Board
- 496 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives
Check out the Formula Handbook template!