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Notification not sent for some automations but some worked
I have set up automations to notify contacts where it is triggered by a change in row with condition(s). However some worked, and some did not. For those that did not work, there is no automation run failure alert. Can someone advise where have I not set up properly or not aware of?
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Date Automation Issues
I have the problem that the automation that puts a date in a DATE field, when it passes 6:00 p.m., sets it to the next day. My time zone is GMT-6, but it seems that the automation doesn't respect that setting.
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Intermittent failure of selected Smartsheet automations
Hello, I am experiencing an issue with automations in Smartsheet. Some workflows continue to run normally, but others stop working intermittently even though they were previously functioning as expected. The issue does not appear to affect all automations, only certain ones. An important detail is that when the affected…
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Native File Upload Support in Smartsheet MCP
The current Smartsheet MCP supports list_attachments, get_attachment, and attach_url, but it does not expose a tool for uploading a generated file as a native Smartsheet attachment. Our use case is an automated billing agent that generates CSV files for weekly Down Payment billing batches and monthly Final Billing batches.…
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Feature request: expose Predecessors / native row order in the AI (MCP) connector tools
What I'm trying to do: read task dependencies from a sheet programmatically (to render a dependency graph / better Gantt) using the AI connector tools — i.e. the tools an assistant calls, like get_sheet_summary, find_in_sheet, and get_columns — not the raw REST API. Two blockers I've run into (on a normal sheet with a…
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Existing Completed Rows Incorrectly Changed to In-Review by Automation
I'd like to speak with a human support agent regarding this issue. I have already reviewed the workflow configuration and Activity Log, and the issue cannot be explained by the current automation settings. Existing rows that were already marked as “Completed” were changed back to “In-Review” by Smartsheet Automation, even…
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Automation Suddenly Not Working
I built a sheet to track schedules with several trades with start and end dates for tasks. I created an automation that would check a box in column "Needs Confirmed with Trade" if I changed the start or end date and the mentioned checkbox is unchecked. Then I have conditional formatting highlight the row if this is checked…
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2 of 5 automation workflows in a SMartSheet randomly stopped performing?
Two of my five automation workflows appear to have just randomly stopped performing on April 9, 2026. All others, which would/are performing as normal and would be functioning alongside the other workflows, are functional and appear to be untouched by this 'bug'. Help I've tried all that I can think of.
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Automation Activations
Good Day All, I have set up a basic automation that once a line is created in a sheet that it will notify the "Approver". When I hit the toggle to activate the automation, it won't activate. When I click it it says loading and never changes. I cannot figure out why the automations are not working based on everything I have…
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Can automated email come from a specific email address?
We created a tracker for the Records Management team and need all emails coming from the tracker to come from the email address associated with the team. Is there a way to have all emails come from this specific email? I see options for the owner or from general smartsheet but not an option to have it come from a different…