Resource Management - API Error [Code:500] - [Message: Internal Error]

Tamer Moustafa

Hello,

I am trying to make an API call on Resource Management Reports API, it works fine until I pass the group_by parameter then i receive the subject error (500: Internal error) although the group_by is one of the parameters that we can pass according to the API documentation and by default if not passed its (group_by: 'project_id').

any idea how to solve this issue ?

Before passing group by parameter:

After passing group by parameter:

Genevieve P.

Hey @Tamer Moustafa

The correct format for group_by is an array indicated by a square bracket (like in the output you screen captured above). If you want to group just by the discipline, you would need to still set that as a one-item array with the string 'discipline' in your tools/script, e.g. ['discipline'].

Here's more information:

https://10kft.github.io/10kft-api/#time_frame

Cheers,

Genevieve

Tamer Moustafa

Thanks @Genevieve P. for your answer, I have tried this as well, it's not working after passing the group_by Parameter, kindly see the below screenshots with and without group_by.

Without group_by (working fine)

After adding group_by (Internal Error):

Genevieve P.

Hey @Tamer Moustafa

Would you mind testing an array, just to make sure the rest of the structure is set up properly? (Grouping by more than one element)

Tamer Moustafa

Hi @Genevieve P. , I got the same result, below is the screenshot

Genevieve P.

Hey @Tamer Moustafa

Thanks for testing and confirming! At this point I would recommend opening a Support Ticket so we can continue to troubleshoot in a private channel where you can share more information. Please include all of these screen captures and the steps you have tried.

Thank you,

Genevieve

Tamer Moustafa

Thanks @Genevieve P. for trying .. I have already raised a ticket, shall I share the ticket number ?

Genevieve P.

Thanks for contacting Support!

The only other thing I can think of testing while you wait to hear back is to ensure that this Group value is a valid value to group by - you can test this by doing the same action in the Resource Management UI and make sure the Grouping works when you add these parameters.

Tamer Moustafa

Hi @Genevieve P. .. That's good idea .. it's working, please see the below screenshot

Tamer Moustafa

In reference to the above, So definitely we need support team assistance @Genevieve P. 😊

Tamer Moustafa

Hi @Genevieve P. , I have solved the problem, it seems i have to pass the array it self as a string as shown in the below screenshot, its now working fine

Tamer Moustafa

I have a problem now passing the time frame, I am passing it as an object but I am getting error.