Sheet Access Changed or something.

Mike Fleck
edited 10/27/23 in Smartsheet Basics

Hello , I use smart sheets to do collection's in a construction business. I have a sheet that I use that now says:

" You don't have permission to access this item. Permission settings are preventing access from the item you requested. The item also may have been deleted or the URL may be incorrect."

When I or any of my users click on the request access button it sends me an email that allows me to give access with levels from Admin to viewer. After that it still doesn't open. I have also tried the backup function from the action list in the folder are and the zipped file is empty.

Has anyone else had this issue?