Althought the automation shows last run accordingly. The alerts do not reach the recepients. I tested multiple times even with a trigger checkbox but the email is not being received.
I've tested 4 sheets.
What is bothersome is that since the past 3 days we have set up daily alert emails to over 100 clients in different sheets where they should be responding. As I said, the last ran shows the automation ran but for 2 weeks I have not received a single response.
The expectation for response is 100% as the email informs them of the 75% of discount on quoted fees. These clients have already activated debit order for the original fees. All they have to do is to reply and authorize us to change the debit order term for the new fees.
Also from 16 October to 31 October we sent Birthday Discounts (75%) as above to the same clients. Zero response.
On the other hand, alerts for when rows are added, some function and some not.
Trust me I tried every feasible test, using different email address, filling new forms for alert when rows are added.
On another matter, not related but equally bothersome, last week I noticed all forms where deactivated - and I mean all! I never deactivated forms. I had to activate every form.
Please investigate both issues and let me know if you received similar queries or what might be wrong with my sheets?
Thank You.
Davinci
