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Update requests not updating
Please can somebody help me with what seems like an easy process of requesting an update, but is not working.
I have done selected the rows and cells that I require updated and sent them to an external stakeholder as per the documentation and videos.
The first attempt did not actually update the Smartsheet, I had to manually copy and paste the data from the email update that I received as completed.
The second attempt did not work at all. External stakeholder completed 41 out of about 100 updates, but did not finish. This has neither updated in the smartsheet or stayed in the cache so that she can continue where she left off.
What is wrong here please. See screenshots.