Lagging in Sheets

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Is anyone else experiencing lagging issues when working in Smartsheet? My sheets are extremely slow to update and keep freezing. The sheets are not that large...maybe 100 rows if that. I have had the issue for about a week now. All other websites appear to be operating normally.

Thanks

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @KatrinaN

    I hope you're well and safe!

    Try these troubleshooting steps first.

    • Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
    • Log out / in again
    • Try a different browser
    • Try the browsers in Private/Incognito mode
    • If possible, check if other users have the same issue

    If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

    Did that work/help?

    I hope that helps!

    Be safe, and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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