Zoom function stopped working

Alan R

Just today, a few of us in our office have noticed that the zoom in/out function via the mouse scroll wheel has stopped working within the Smartsheet app.

It still works within a browser but not within the app.

Anybody experiencing the same or have a solution please ?

Thank you

Alan

zealvert

I just checked and found that it's working properly.

Please try doing the same in some other browsers but on the same PCs.

Alan R

Hi @zealvert

the zoom function works fine within browsers, it's within the app that it has stopped working.

Genevieve P.

Hi @Alan R

The Smartsheet App currently does not have a zoom in shortcut on the keyboard. However if you're seeing a new, unexpected experience in the desktop app, please report this to Support using the Portal.

Thanks!

Genevieve

Geoff Kittmer

Noticed this stopped working with the last desktop app update. I have submitted in the support portal

Julie North

Yep, totally bummed to not have this functionality anymore, have submitted a ticket in the support portal as well.

UPDATE:

Ok, not a fix for the ease of the mouse scroll wheel, but I found another way to zoom in/out!

At the very top left corner, there are options - File/Edit/View/Window/Help and in the View menu, you can zoom in/out and you can also hold the Control button and zoom in/out using the +/- buttons.

ms1482

Sadly, in the Desktop App you cannot "Zoom In" using the Ctrl key, only "Zoom Out" and Reset Zoom.

Zooming with the mouse wheel is what I really want.