App is not syncing to my sheets that view in browser

Nate Kula

I have created sheets on pc outside of app and it dosent appear in the desktop app

Genevieve P.

Hi @Nate Kula

It can take a little bit of time for the Desktop App to re-index your sheets and show items that are newly created. I would generally wait around 10 minutes before looking for the sheets.

If you still don't see them, have you tried logging out of the Desktop app and logging in again?

Cheers,

Genevieve

Nate Kula

Genevieve,

Its been a few days and it has still not synced please advise on futher ideas

Genevieve P.

Hey @Nate Kula

I would check the following:

• Ensure you're on the most up-to-date version of the desktop app
• Ensure you're signing in to both the online and desktop versions from the same account
• Move the sheets to a specific Workspace to make them easy to find

If none of this has helped, please feel free to open a Support ticket through the Portal and include the sheet URL and screen recordings of what you're seeing in the app vs. browser.

Thanks!

Genevieve

Ben_Merck

I had a similar issue. Seems like the desktop app logs in to the 'Default' domain, and (maybe because I'm in Europe) the website was logging in to the Europe domain.

The two accounts are not linked, but fortunately I'd only been playing in my online account.