URGENT HELP NEEDED: UNABLE TO RENEW SUBSCRIPTION

zealvert

Hi.

My monthly business renewal failed yesterday perhaps due to insufficient balance in my account.

But now despite sufficient balance in my account, I'm getting repeated error messages of payment failures. Screenshots attached.

Can someone please help? It's too urgent. Thanks

@Andrée Starå @Paul Newcome

Smartsheet payment issue.png

Smartsheet payment issue-2.png

@Genevieve P.

zealvert

Already submitted two support requests since yesterday but no response as yet.

Genevieve P.

Hi @zealvert

I am unable to help with billing issues; contacting the Finance team through that link is the best way to proceed, or calling them at the number shown in your account.

Based on how your bank works there could be a delay for when the funds have been added and when the app will be able to process this payment. You may want to wait 24 hours, then fully sign out of all instances of Smartsheet and sign back in again to see if it's able to process the payment now. Here's more information: Review or change account, plan, or billing info

Thanks!

Genevieve