What must one do to get support from smartsheet? Frustrated with lack of response from support desk

JPM
JPM ✭
in Smartsheet Basics

What must one do to get support from smartsheet? Frustrated with lack of response from support desk

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  • Genevieve P.
    Genevieve P. Employee

    Hi @JPM

    I checked in with our Support team and there are currently no open tickets associated with this account; did you use a different account or do you have a ticket number for your request?

    In the meantime, please feel free to post any questions you have about Smartsheet here in the Community (but block out sensitive data).

    Cheers,

    Genevieve

    Join us for Jumpstart 2025 with Community on 23 January (in two time zones)! 🎉 Register here.

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