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What must one do to get support from smartsheet? Frustrated with lack of response from support desk
Hi @JPM
I checked in with our Support team and there are currently no open tickets associated with this account; did you use a different account or do you have a ticket number for your request?
In the meantime, please feel free to post any questions you have about Smartsheet here in the Community (but block out sensitive data).
Cheers,
Genevieve
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
