User receiving error when submitting an update.

Lara Lehnerz

Is Smartsheet experiencing an issue?

Genevieve P.

Hi @Lara Lehnerz

Yes, there was a brief incident yesterday where Smartsheet was intermittently connecting, which would have impacted your user submitting the update. You can review the incident report from the Status page, here:

https://status.smartsheet.com/incidents/p9fq9p81zg6t

Cheers,

Genevieve

Lara Lehnerz

Thank you Genevieve, however the user is still reporting the same issue this morning.

Genevieve P.

Hi @Lara Lehnerz

Thanks for clarifying! In that case then it would not be related to the incident yesterday. If they're still having trouble, please have them go through the steps in this article:

Issue: Smartsheet is continuously loading, not responding, or not displaying certain items

Cheers,

Genevieve