INDEX/MATCH is not pulling one value

KMH Spinner

Hello,

I'm completely stumped by this. I have a column formula in Column A in Sheet X with INDEX AND MATCH. It is pulling every value from Sheet Y perfectly fine except for one:

I've double checked on both Sheet X and Sheet Y that there are no extra spaces or other weirdness in the company name on either sheet. They match exactly. I also deleted from and reinserted the row into Sheet Y. I changed from column formula back to cell formula and back again. And now I'm at the end of troubleshooting ideas. Does anyone have any idea what might be happening here?

Thank you!

SteyJ

https://community.smartsheet.com/discussion/114606/index-match-is-not-pulling-one-value

Can you share the formula you're using for INDEX/MATCH?

KMH Spinner

Thanks Jacob!

=INDEX({ValueColumnSheetY}, MATCH(NameSheetX@row, {NameColumnSheetY}, 0))

SteyJ

https://community.smartsheet.com/discussion/comment/410301#Comment_410301

Try changing the company name to "test" on both sheets, and see if that pulls the required data.

If so, it may be an issue with the name formatting of the company. Are we able to see what the company name is on both sheets?

KMH Spinner

I had deleted the name and retyped it--the one obvious test I didn't do. Yes, TEST works and that means it has to be something with the company name. I'm not sure how since it's four words (unfortunately I can't share) and I have names much longer than that that are pulling. I tried deleting the row and creating a new one, but that's not it. I just tried to put the initials instead of the name, and that's working, so I'll just make a row comment. Is there a resource about common text encoding errors?

Thank you!

SteyJ

https://community.smartsheet.com/discussion/comment/410330#Comment_410330

No worries. You can also try INDEX/COLLECT -- this might fix the issue with a direct MATCH function

=IFERROR(INDEX(COLLECT({ValueColumnSheetY}, {NameColumnSheetY}, 
CONTAINS(@cell, NameSheetX@row), 1), "No Match Found")

KMH Spinner

Appreciate the help!