Workflow management. Alerts not working

Olalla

I have an issued with a workflow tha tused to work, but it doesn't anymore.

In 2023 I had a sheet that had 3 alerts. One of them is this:

In 2024 I created a new sheet using a template based on the previous one (the one from 2023) and, placed both sheets in a workspace.

In order to ensure that all users had access, I gave access to the workspace to all users that had access to the sheets.

The issue is that now this alert is not working, although the other two are.

Can somebody shed any light on this?

Thanks!

Julie Fortney

@Olalla

Can you provide a screenshot of the workflow settings?

Olalla

Hi Julie:

This workflow is working properly:

But this ine doesn't:

Is this information what you need?

Julie Fortney

Can you click into the Alerta Airpharm alert so I can see the full setup?

Olalla

Yes:

I have addedd (apart from "when rows are added" rule) "when reference is any value" and now it is working. Anyway, I don't understand why, since in the original sheet, I used to have this:

and it used to work

Julie Fortney

I'm glad it's working now! I don't have a good explanation for it, but I have found that sometimes triggers can be finicky, and small adjustments that don't seem like they would matter are just what they need to work.