Possible malware?

kongjie

This is a real longshot but I thought I would ask. If there's a better Smartsheet forum to post on, please let me know.

Background: I just started using Smartsheet yesterday. I am using one of the project management templates. To ensure that people outside my organization could view files, I shared access to my non-organization e-mail address to check that.

Shortly after, I seem to have developed a malware issue on my Mac. In short, hitting the space bar in the Finder to preview a file triggers something that changes file names and navigates in the Finder.

Here's the reason I'm asking in this forum: the overwrites the malware is performing on my file name seems to be using the text from the Smartsheet invitation. It's not in my immediate clipboard buffer, so I'm wondering why it's doing that.

Again, I'm 99 percent sure this has nothing to do with Smartsheet, but thought I would inquire if anyone else has seen this issue.

kongjie

Just to wrap this up, I've confirmed the issue had nothing to do with smartsheet. It was just coincidental that the text that was grabbed had to do with smartsheet. Issue resolved.

Andrée Starå

Hi @kongjie

I hope you're well and safe!

That's so strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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kongjie

Thanks, Andrée. I'm in the process of reinstalling my OS, but if it happens again, I will submit a support ticket.

kongjie

Just to wrap this up, I've confirmed the issue had nothing to do with smartsheet. It was just coincidental that the text that was grabbed had to do with smartsheet. Issue resolved.

Andrée Starå

@kongjie

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@kongjie

I'm glad it didn't have anything to do with Smartsheet.

Genevieve P.

Hi @kongjie

Thank you for raising your concerns, and for following-up with what you found. If you have any security concerns in the future, please do contact our Security team from this link and they'll be able to look into this with you.

Cheers,

Genevieve