Experience with DDUpdate?

Steve Rohrdanz

I have been playing around with DDUpdate over the past few weeks. It has been working well until today, where all my mappings are now inactive. Fortunately, none of the mappings are in production sheets.

For all you DDUpdate subscribers out there, how has your experience been? How is the support? Reliability? I logged a support ticket about the inactive mappings early this morning and have not heard from anyone after several hours. I am hesitant to use an external resource if the product or support is unreliable. Your take?

Thanks.

Steve Rohrdanz

I received a reply from support@otsva.com stating the issue is a Smartsheet API issue and they are working with Smartsheet on this. The response came four days after the support ticket was created, which is too long. This issue still remains, as I have a simple mapping that is inactive. I canceled the subscription with DDUpdate.

Paul Newcome

https://community.smartsheet.com/discussion/109401/issues-with-ddupdate

Steve Rohrdanz

I received a reply from support@otsva.com stating the issue is a Smartsheet API issue and they are working with Smartsheet on this. The response came four days after the support ticket was created, which is too long. This issue still remains, as I have a simple mapping that is inactive. I canceled the subscription with DDUpdate.

Gia Thinh

Hi @Steve Rohrdanz,

I'd like to propose a solution for automatically updating dropdowns. Please take a look at the link below for our SmartDropdown solution, which is officially listed in the Smartsheet marketplace.

SmartDropdown for Smartsheet

If you're interested in a demo/trial or would like to learn more, please connect with me at thinh.huynh@giathinh.tech