Update requests to non users
I am very confused by a current project. One of our Admins is trying to use smartsheet to get lunch and RSVP requests from a group of about 200+ people. About half have a smartsheet account-- the other half all have emails that are approved by our account. The first round of sending requests to the entire sheet, half of them came back with an email error:
Workflow Delivery Alert
The following people included in the RSVP workflow for "2024 Attendee Sheet" are not currently being notified:
I double checked our permission and it was limited... wich "Users in the same account as the sheet owner" should have let all those email go through as they are an approved domain.
So then as the Admin I changed it to Unrestricted as a test to see if that worked.... i then manually typed in the emails of those who do not have an account and pushed out another automation. It appeared to go through and all was well.
However, we have not gotten any responses and a few people have confirmed they did not get the email.
My question is multi part:
- Part of the main smartsheet product is update requests that can be send regardless if they have an account or are shared to the sheet.... so why did the approved domains not go during the first attempt?
- After i lessened the entire account sharing (which TBH I do not like) does it appear to have sent-- but users did not get the email. (We see the update request as pending on our side-- but multiple users say they have no email)
- We just tried manually requested it to one person--- and it worked, but we have over 100 outstanding RSVPs and doing that many manual requests is ridiculous (i included that screenshot below as it just happened.
Please tell me what I am doing wrong :) !!