viewing capabillities
I have a summary sheet, someone has viewing capabilities. But they are seeing it blank.....
It tells them that " I need to purchase a license, otherwise I will have limited access. "
How can I fix this? They need to just view the sheet
Answers
-
Hi @JenaW
I hope you're well and safe!
Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
This is what their page is saying. But on my end I have many rows of data that they need to see, they are listed as a viewer.
-
@Andrée Starå Do you by any chance know how I can fix this issue?
-
Hey @JenaW
This looks to be a Report type of item instead of a sheet.
Are your users shared to the underlying source sheet(s)? Reports are essentially "windows" into the underlying sheets, so if they don't have permission to see the source data they won't see anything in the Report either.
Here's more information:
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
@Genevieve P. Thanks Genevieve! Unfortunately I don't want them to be able to view the sheet. Is there a way around this?
That is why the report is built out because it is filtered for them specificially.
-
Hi @JenaW
If you're on a Business or Enterprise plan, you can Publish a Report to provide a view-only experience for users who are not shared to the underling sheet (see the link above for more information).
Other ways to share this data would be to have the Report in a Workapp, or use the premium add-on Dynamic View.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63.6K Get Help
- 403 Global Discussions
- 215 Industry Talk
- 454 Announcements
- 4.7K Ideas & Feature Requests
- 141 Brandfolder
- 136 Just for fun
- 56 Community Job Board
- 459 Show & Tell
- 31 Member Spotlight
- 1 SmartStories
- 296 Events
- 36 Webinars
- 7.3K Forum Archives