viewing capabillities

JenaW

I have a summary sheet, someone has viewing capabilities. But they are seeing it blank.....

It tells them that " I need to purchase a license, otherwise I will have limited access. "

How can I fix this? They need to just view the sheet

Andrée Starå

Hi @JenaW

I hope you're well and safe!

Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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JenaW

@Andrée Starå

This is what their page is saying. But on my end I have many rows of data that they need to see, they are listed as a viewer.

JenaW

@Andrée Starå Do you by any chance know how I can fix this issue?

Genevieve P.

Hey @JenaW

This looks to be a Report type of item instead of a sheet.

Are your users shared to the underlying source sheet(s)? Reports are essentially "windows" into the underlying sheets, so if they don't have permission to see the source data they won't see anything in the Report either.

Here's more information:

https://help.smartsheet.com/articles/2482085-share-or-publish-your-report

Cheers,

Genevieve

JenaW

@Genevieve P. Thanks Genevieve! Unfortunately I don't want them to be able to view the sheet. Is there a way around this?

That is why the report is built out because it is filtered for them specificially.

Genevieve P.

Hi @JenaW

If you're on a Business or Enterprise plan, you can Publish a Report to provide a view-only experience for users who are not shared to the underling sheet (see the link above for more information).

Other ways to share this data would be to have the Report in a Workapp, or use the premium add-on Dynamic View.

Cheers,

Genevieve