Opening PDFs from Smartsheet on iPAD drops parts of the drawing
We have noticed that our iPad users have issues when opening PDF files from the Smartsheet app. If opening a PDF drawing with markups (from Adobe or Bluebeam), the iPad only displays flattened entities in the PDF, not drawing markups. They are saved to the PDF and open correctly on external PDF viewers. They also open correctly on Android mobile Smartsheet.
There are some other oddities also. These markups can be selected on the iPad, so they are saved to the file and are selectable, just not visible. The thumbnail preview of the attachment shows the entities as well. We've seen some text fields that were added as a markup that appear on the iPad mobile Smartsheet version, but it rotates the text 90°.
We can flatten our PDFs before uploading them, but would much prefer to avoid the extra step as well as losing the future editability of these files.
Is there a way to have these files open in an external viewer? Or a setting in Smartsheet to make these invisible entities visible?