Sorry, we're having trouble reaching Smartsheet right now...

Sean Mc

I was working along as usual this morning, and suddenly I see, "Sorry, we're having trouble reaching Smartsheet right now. Please check for any known issues at status.smartsheet.com or contact us at www.smartsheet.com/gethelp for help." when switching sheets.

I continued to have trouble, so tried going to Support. It wanted me to sign in (again), but again, all I see is the Smartsheet bluescreen loading bar, then "Sorry we're having trouble reaching Smartsheet..."

It's been like this for 15 minutes now. I've tried different browsers, private mode, clearing cache.

The status.smartsheet.com page lists everything green.

Is anyone else having this problem?

Peggy Parchert

@Sean Mc - there is currently an outage. https://status.smartsheet.com/

Peggy Parchert

@Sean Mc - there is currently an outage. https://status.smartsheet.com/

Sean Mc

Ah, apparently I jumped the queue. Thank you Peggy!

NicoleGill

Peggy Parchert

Feb 8, 2024

@Sean Mc - there is currently an outage. https://status.smartsheet.com/

Thank you for posting this link - I didn't know it existed. Super helpful!

kmu996

I am having the exact same issue right now, but status.smartsheet says everything is operational. I can create new sheets and work on them just fine, but anytime I try to open a sheet I have previously created, I get the error message.

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