Staying informed of changes to Smartsheet software

We have a sheet and it works wonderfully. A few weeks ago, everything seemed to break. Half of the formulas were all of a sudden throwing errors. So, we changed a lookup to include the VALUE function. Got through that surprise.

Today, the same thing is happening and so far it appears that the formulas can work again if we remove VALUE. See example formula below.

Again, we have not changed anything to cause these breakages. How can we stay informed of when Smartsheet is tweaking its engine?

=INDEX({Ultipro Active / Non-Active: Emp Status Code}, MATCH(VALUE([Employee ID]@row), {Ultipro Active / Non-Active: Employee ID}, 0))


  • BullandKhmer
    BullandKhmer ✭✭✭✭✭

    I doubt that that a Smartsheet update caused this formula to "break", what was the error message?

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @palmcitytim

    I hope you're well and safe!

    Can you share some screenshots of the sheets? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    I hope that helps!

    Be safe, and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Umm, ok, but like I said, it errored suddenly and then was fixed with adding value(). So in this so screen clip where it DOES not add value, that's the formula we had been using for over a year. Then, the sheet displayed #NO MATCH.

    Then, earlier this week, even with that fix, we saw that error again but this time removed value() as it used to be. So far so good. This is disruptive. When smartsheet changes their engine, please proactively tell your customers.

  • Thanks for that vote of confidence BullandKhmer. Been using Smartsheet on an advanced level now over two years. See my recent post.

Help Article Resources

Want to practice working with formulas directly in Smartsheet?

Check out the Formula Handbook template!