I am getting notifications from my form bunched together

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Donald
Donald ✭✭
edited 03/06/24 in Smartsheet Basics

I have a form that users fill out with information that will be put into other systems. The automation sends emails to the folks inputting the information into the other system and the manager of the submitter when the form is submitted. For some reason, these emails have started to bunch multiple notifications together in one email (see below)

Why is it doing this and how do I get it to stop or keep from happening?


This notification form is very important and is getting used many times per day for us to continue and maintain our operations.


Thank you

Answers

  • Lucas Rayala
    Lucas Rayala ✭✭✭✭✭✭
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    @Donald yes. That's a... feature???? It's annoying, yes. There's no specific way to turn this off. If the same message type is triggered to the same person at the same time, Smartsheet will bunch them. Depending on the immediacy of the need, you might be able to come up with a way to force a staggering of the send, but since you can't trigger an automation with a formula, it would be tricky to figure out how.