Automation groups multiple rows

SJOE

I have a smartsheet form with an automation that sends an e-mail each time that a new line is created.

I would expect that each e-mail is for a new line, while sometimes in a single e-mail there are 2 records and I don't understand why. Obviously I would like to avoid it because it is confusing for whoever is receiving the e-mail

Can someone help me?

Thanks

Regards

Andrée Starå

Hi @SJOE

I hope you're well and safe!

Can you add placeholders?

If six or fewer rows are triggered simultaneously, placeholders with Alert or Update Request actions in change-based workflows will generate separate notifications. The custom subject and body will be removed if seven or more rows are triggered at once.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @SJOE

I hope you're well and safe!

Can you add placeholders?

If six or fewer rows are triggered simultaneously, placeholders with Alert or Update Request actions in change-based workflows will generate separate notifications. The custom subject and body will be removed if seven or more rows are triggered at once.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!