Update request not showing fields for update

Wilna

I am testing an automation: Request update.

The email notification shows the fields for update.

However, if I open the request, only the message appears, and no fields for update.

The fields are not locked.

The rows are not locked.

How do I fix this?

MariaCurtis

Hi @Wilna - can you share a screenshot of what it looks like?

With our update request automations, we have

• Customized a message that displays at the top.
• Then there's the Open Request button that you have to click to actually fill out the details.
• The fields that we selected display at the bottom of the message, but you can't update them there.

Wilna

See the screenprint: No fields for update

MariaCurtis

@Wilna can you send a screenshot of how the automation is built? Below is a screenshot of how one of ours is set up. People can see all the fields we have selected and can make updates. But also they have to:

1. Have access to the sheet.
2. The column on the sheet can't be locked.