Update request not showing fields for update
Wilna
✭✭
I am testing an automation: Request update.
The email notification shows the fields for update.
However, if I open the request, only the message appears, and no fields for update.
The fields are not locked.
The rows are not locked.
How do I fix this?
Answers
-
Hi @Wilna - can you share a screenshot of what it looks like?
With our update request automations, we have
- Customized a message that displays at the top.
- Then there's the Open Request button that you have to click to actually fill out the details.
- The fields that we selected display at the bottom of the message, but you can't update them there.
-
See the screenprint: No fields for update
-
@Wilna can you send a screenshot of how the automation is built? Below is a screenshot of how one of ours is set up. People can see all the fields we have selected and can make updates. But also they have to:
- Have access to the sheet.
- The column on the sheet can't be locked.
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