smartsheet API key is not able to fetch data from the smartsheet having MFA.

himanshuab

I am not able to fetch data from the smartsheet using API key which is having MFA. I am getting an error - "This action is restricted by an MFA Policy. Please reach out to the workspace admin for any questions.". How I can resolve this issue?

Genevieve P.

Hi @himanshuab

It looks like your plan has enabled an EC-MFA policy that does not exempt your account. An API token cannot have MFA, so you will need to become unblocked by asking the System Admin for the sheet's plan to exempt your email from the EC-MFA policy.

Here's more information: Configure security controls for an Enterprise Plan

Cheers,

Genevieve