-
Issues with support for my Enterprise account
I currently have an Enterprise account and am trying to open a support case, but I cannot get past the AI support system because it treats my account as if it were on a free plan. Is there another way to contact support or escalate the case—other than through my account executive? They mentioned days ago that they would…
-
Feedback on New Dashboard Update (July 2026) - Impact on workflow efficiency
I'm adding my voice to the growing number of users expressing frustration with the recent dashboard UI/UX update. While I understand the need for platform evolution, this specific update has introduced significant friction into my daily operation. * Increased Navigation: Moving the edit button to the opposite side of the…
-
Why does Smartsheet log me into the wrong account?
Hello, I'm hoping someone can help because I've been trying to resolve this with Support for a while without success. Our company's Smartsheet account was originally set up by a colleague who has since left the company. The admin role was transferred to my manager, who gave me admin permissions as well. Since then, I've…
-
Proofing files disappeared. Any issue reported?
My team and I cannot see/access our proofing files posted to both completed and active projects. Is anyone else experiencing this issue?
-
Cross Sheets/Integrating data
I would like for info entered into Sheet 25 to be automatically updated into Sheet 37. There are no numbers/calculations,- just data & dates, the structure/names of the columns of both sheets are different, child rows are involved. Does anyone know if this is something that Smartsheet is capable of? TIA
-
Account Administration- Main Contact Change
Good afternoon, The current account holder is no longer employed with Ambipar. We need to have the primary account contact and ownership transferred from that individual to me. Could you please provide the contact information for a Smartsheet representative who can assist with this transition, or advise on the process…
-
Pro Member user + Owner of the workspeace and Sheets but csant cross reference other sheets in the workspace.
Hi All, I have a Pro plan and I'm assigned as a Member. The workspace and all the sheets under it owned by me. When I try to reference another sheet, the select range pop-up appears and allows me to select the range. Unfortunately, it doesn't appear as a range in the formula once I select it and turns out as an "#Incorrect…
-
How do I get technical support for a glitch that has connected my account to someone else?
I just reactivated my account after 2 years and just paid the $75+ dollar a month fee for the business plan and it shows all my sheets under someone else's email, not the one I created my account under and it also will not let me even create a new sheet in a new workspace. Tried using the chat bot support to no avail. No…
-
Paying for 3 Licenses when there's only 1 of me.
I have been an avid Smartsheet user for almost 10 years now. I love the functionality, the processes. There's so many things this one program can do. That being said, up until the last few months, I have been on enterprise accounts with large corporations. I have now left the crazy corporate world and started my own…
-
Smartsheet SSO Configuration
My organization is working through enabling Single Sign-On. We have configured our SAML SSO, but we are still being shown this screen when we try to disable login options and enable SAML. Does anyone know how to resolve this?
-
Good News — Your Support Just Got Better!
Hi Community, We're excited to share that all customers, regardless of plan type, now have access to: * *24/7 live chat with a support agent — get real-time help whenever you need it, day or night * The full self-paced eLearning catalog from Smartsheet University — learn at your own pace with on-demand training covering…
-
Assets wont download
I am trying to take the Building a Sheet course, when I click on any of the various links to download assets I am sent into an endless sign-in loop which places me back on my SmartSheet dashboard with no downloads available. Toggling through my Recents, Favorites, and Workspaces there is nothing new available. How can I…
-
Why can't I see any details while in the calendar view?
Yes I know I can click each line on the calendar view and open up the details but I want to just see the calendar a week at a time and show a few details in the calendar automatically without having to click into it. When I publish to a different calendar the view is ever worse as it just shows lines and says what line it…
-
Escalation Path for Unresponsive Smartsheet Support Ticket
Guys, there is a support ticket that has been pending for quite some time. Despite multiple follow-ups, I haven’t received any response from the Smartsheet support team. Is there a way to escalate this? P.S. In case anyone from Smartsheet support is seeing this post, could you please help with case number: 09229838 Thanks…
-
Import Excel issue
I am getting this error during importing excel into Smartsheet. " This field may not be more than 50 characters long". Any experience anyone has? Any solution in your mind? Thanks
-
Attached Files not Opening
Over the past year, we’ve had a handful of instances where an image is uploaded to a row for review using the same file type, by the same person, and with the same specs as many other uploads—but after uploading, no one can view or download it. A thumbnail preview appears, indicating the file was uploaded successfully, but…
-
Android app not syncing with web or windows app
The Smartsheet app on my Samsung phone (android) is logging in perfectly and showing all my sheets etc, but when I try and log in to my account on the web or windows app it says I have a trial account and now sheets are showing - what am I doing wrong, is there someway I can get them to sync with my android app??
-
Notifications for Pivot Errors
Smartsheet does not currently send automated error notifications to Pivot workflow owners when workflows fail, unlike the notification behavior for DataTables, Data Shuttle, and Meshes. Also, when column mappings break on a mesh, the mesh will continue to run with an error. We should expect the same functionality from a…
-
Support never responds???
I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue. Any idea how to get someone to respond to me?
-
How do I delete a workspace if the main user is no longer active?
I am the Owner and sole user of a workspace that is linked to a legacy/main account that is no longer active or being paid for. I no longer use this workspace and would like to delete it entirely to clean up my account. Since the primary billing user is inactive, what is the best way to permanently delete this workspace,…