Problems with sharing sheets with other contacts

Faith Letshwiti
✭✭✭
Recently i have been sharing sheets with a few of my contacts (from same company), it will give an error of 'you do not have access to this item' even after sharing it a few times.
Has there been any changes or other additional ways to do this?
Answers
-
A few things to test here:
- Ensure that the email you shared the item to is the correct email address / contact
- Try sharing a Workspace where the sheets are located instead, then ask the user to navigate to the Workspace (versus clicking a direct link)
- Have the user log out and then log back in again to see if this refreshes the Sharing permissions from their end
Let me know if any of this worked for you!
Cheers,
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 66.1K Get Help
- 430 Global Discussions
- 149 Industry Talk
- 489 Announcements
- 5.2K Ideas & Feature Requests
- 85 Brandfolder
- 154 Just for fun
- 74 Community Job Board
- 499 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 305 Events
- 36 Webinars
- 7.3K Forum Archives