How long does it take for support to answer and resolve?


I have a user with an email change, but SmartSheet is not letting me add her correct email as an alternate (which you have to do before you make it primary which is a PITA) because I get an error that the email address is already in use.

The "already in use" happened her first day on the job when she used the wrong email to SSO and never used it again. I had her go and delete the account that is the "wrong" email but I'm still getting the error message.

I filed a ticket 48 hours ago with zero resolution beyond the "we have received your request" message. I fondly remember when SmartSheet had actual customer support. This is ridiculous.