Mobile App Issues

Tracey Tume

Hi

Our mobile team is having to constantly uninstall and reinstall the Smartsheet mobile app which is getting a little tiresome.

Can anyone help with this - are there any solutions please?

Thank you.

Andrée Starå

Hi @Tracey Tume

I hope you're well and safe!

Strange! What happens?

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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cyrusmody

I have a very similar issue. The app just keeps loading and loading and nothing ever loads. If i delete and reinstall then maybe it works for a week but then again the same issue. Also the app is very clunky and not very user friendly - any updates / redesigns expected soon?

KP_Aus

I've been having similar issues. I use an Android phone (Galaxy S21).

PM_Reeves

Same here, also in Australia.

Samsung Galaxy s24 Ultra - but it behaved the same way on my Note 10 as well.

Jason P

Hey all,

Our mobile team same issue, every two weeks seems app hangs & only way to correct uninstall / reinstall. Samsung S22 - Android V14 with July 24 security patch - urgent look at needed…

Bilbobaggybottom

I have been having the same issue, is there a solution? Pixel 8 Pro