"Error while provisioning template" message when I try to use a template

Constergirl

Hello,

I get the message, "Error while provisioning template", when I try to use a template. I have sheets available.

Please help!

C

Genevieve P.

Hi @Constergirl

Can you clarify a few things:

• What Template are you trying to download? Is it a template Set with multiple items?
• What plan-type are you on? (Here's information on how to find that: Identify your Smartsheet plan and user type)

Is it possible you're on an older plan type that is no longer being supported, so some of the new Smartsheet features built into new template sets are unable to load in your account? See: Discontinued Smartsheet plans

Cheers,

Genevieve

Genevieve P.

Hi @Constergirl

Can you clarify a few things:

• What Template are you trying to download? Is it a template Set with multiple items?
• What plan-type are you on? (Here's information on how to find that: Identify your Smartsheet plan and user type)

Is it possible you're on an older plan type that is no longer being supported, so some of the new Smartsheet features built into new template sets are unable to load in your account? See: Discontinued Smartsheet plans

Cheers,

Genevieve

Constergirl

I did have an older plan (Individual). I upgraded to Pro and it works. Thank you!