Smartsheet forms and non-users

BFuller

I use Smartsheet forms a lot with non-users. I just created a new form and shared it via a QR code with a non user on their mobile device, and it came up with a prompt to login into Smartsheet. To my knowledge this is the first time this has happened for me. Has there been a change? Can non-users fill out forms without having to download the app or log in?

Update: The toggle to require Smartsheet login to answer is turned off, but I'm still getting asked to login when I view my QR code with my mobile device.

Gillian C

Hi @BFuller

It might be worth checking your form settings? Is it possible when you created the form the 'Require Smartsheet login to access this form' button was toggled on?

BFuller

Thank you. That is/was turned off but it is still happening.

Andrée Starå

Hi @BFuller

I hope you're well and safe!

If I remember correctly, the users must remove the app so it opens in the browser instead, and then it should work.

Did it work?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

FJM3

I'm having the same issue. It might also be confusion as the form header prompts to create an account but the form can still be filled in and submitted. I haven't checked to see if there is a lingering app issue or not.