Smartsheet forms and non-users
I use Smartsheet forms a lot with non-users. I just created a new form and shared it via a QR code with a non user on their mobile device, and it came up with a prompt to login into Smartsheet. To my knowledge this is the first time this has happened for me. Has there been a change? Can non-users fill out forms without having to download the app or log in?
Update: The toggle to require Smartsheet login to answer is turned off, but I'm still getting asked to login when I view my QR code with my mobile device.
Answers
-
Hi @BFuller
It might be worth checking your form settings? Is it possible when you created the form the 'Require Smartsheet login to access this form' button was toggled on?
-
Thank you. That is/was turned off but it is still happening.
-
Hi @BFuller
I hope you're well and safe!
If I remember correctly, the users must remove the app so it opens in the browser instead, and then it should work.
Did it work?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
I'm having the same issue. It might also be confusion as the form header prompts to create an account but the form can still be filled in and submitted. I haven't checked to see if there is a lingering app issue or not.
Help Article Resources
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.4K Get Help
- 364 Global Discussions
- 202 Industry Talk
- 430 Announcements
- 4.4K Ideas & Feature Requests
- 137 Brandfolder
- 129 Just for fun
- 128 Community Job Board
- 446 Show & Tell
- 28 Member Spotlight
- 1 SmartStories
- 284 Events
- 35 Webinars
- 7.3K Forum Archives
Check out the Formula Handbook template!