Smartsheet Support Portal - no response

CThamke

All, I entered a support request April 8th. I've had zero contact from anyone within Smartsheet regarding my request. I cannot seem to find a phone number to actually call and talk to someone in Smartsheet. How do I get appropriate support for the questions we have?

Genevieve P.

Hi @CThamke

Thank you for raising your experience with the Portal! I checked in with Support and due to the content of the ticket submission it was auto-routed to the Training team (not Technical Support) which is why there may have been a mix-up on the timings of your request.

If your account is licensed on a plan that has access to Phone support, you can find the number in your account within the Smartsheet application. Here's more information: Overview of Smartsheet support hours and resources

In the meantime, if you need help with more "how to" questions versus technical support (e.g. "this isn't working how it should"), then please feel free to post here in the Community! 🙂

There are also a number of free webinars on our Help Site:

https://help.smartsheet.com/learning-track/onboarding-webinars

https://help.smartsheet.com/learning-track/best-practice-webinars

Or, if you're licensed on a plan that has purchased eLearning, you can find a number of helpful courses in the Smartsheet University: https://smartu.smartsheet.com/

Cheers,
Genevieve

CThamke

Thank you Genevieve! Even if it is a "how to" vs a "break fix" - at least someone should have responded to the ticket. This is poor customer service - regardless of what plan I have or don't have.