Easier way to identify and transfer Premium App Assets from one user to another for System Admin

Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company)
System admin is not able to view assets created by the user for

DataMesh
Pivot
Workapp

System admin can view asset created by user but unable to transfer ownership:

Data Shuttle

Some situations, we are not able to work with the user for asset transfer before leaving the company and we need easier way to do these transfers.

Sign in to vote!

Find more posts tagged with

Idea Submitted

DataMesh

Pivot App

system admin

Admin Center

Owner Transfer

Comments

Stacy Klemp

Could we please please please get an enhancement that would allow for data shuttle ownership transfer? We have many things set up which work WONDERFUL but as we flex, scale and shift who supports an account with data shuttles, the new incoming person supporting has no wahy to access or edit those data shuttles as needs may change.

PLEASE!! :)

Danielle Wilson

I'm excited to announce that Data Shuttle workflow sharing (which includes transferring ownership) has been generally released!

https://community.smartsheet.com/discussion/130229/new-share-data-shuttle-workflows

Trang Turtletraxx

I don't know how to increase the importance of this "Idea". It really shouldn't be an Idea but a NECESSITY. This is critical. I am actually shocked this hasn't already been resolve or at least listed as a higher priority to at least give system admins access to transfer ownership of premium app items as they do core assets. EVERY company has the risk of an employee leaving or being terminated suddenly and we all know not all departments necessary talk to each other. The suggestion Smartsheet makes to create a service account licensed and assigned ownership of assets and premium app items isn't a 100% guarantee to mitigate this risk.

We had an employee who created a dedicated Service Account to own assets and premium app items - just like Smartsheet suggested. Between this employee's account and this Service Account, they created HUNDREDS of solutions, assets and premium app items including SCC Blueprints all used by hundreds if not thousands of users daily.

So when this employee was suddenly terminated, I kept her Smartsheet account and the service account's Smartsheet account active and Licensed Users so we could get everything transferred and to maintain continuity of the solutions while we found a new owner of all the assets and premium app items between the 2 accounts. So, everything should have continue to work, right?!?!

NOPE!!! We were able to transfer the all the core assets but unfortunately, with NO blame against our IT, the credentials for both accounts were revoked without notice before we could get to the ownership transfer of the premium app items. Now we are scrambling to resolved this before financial deadlines approach that rely on Smartsheet solutions with 'broken' premium app automations and workflows.

How do we can escalate this to a higher priority? Do I need to get a petition started and gather signatures? Do we need to gather together and peacefully protest on the steps of Smartsheet HQ? This will continue to be an issue especially with the rapid layoffs since the start of the year and unfortunately we all know there are more to come.

PLEASE develop this capability ASAP!

Quick Links

Trending ideas

Attachments in Cells
I rely heavily on Smartsheet’s Document Generation. However, this workflow is currently dependent on having photos stored inside cells, since row attachments alone cannot be used directly in document generation.. If Smartsheet allowed attachments to be displayed as thumbnails in cells (as a reference), document generation…
WorkApp Analytics
I’d like to see user analytics for WorkApps. I’ve checked the user report available in the Collaborator Pack, but it only shows how many times someone has clicked into the WorkApp each month. I’d like to know: Which resources (dashboards, sheets, forms, etc.) are getting the most traffic? Where are people spending their…
Editable email Subject header from Smartsheet Notification
Hi There, I would like to propose that Smartsheet considers the email subject header that is received from a Smartsheet notification from a form or sheet. Currently, because not everyone in my company has Smartsheet, let alone a Smartsheet log-in, we need to send show the name of the owner of the sheet, that appears on the…