Can automated emails be sent when a ticket is closed?

kirbymellifont

We have our ticketing set up in Smartsheets with a form we provide to the business to complete. Is it possible for those who have submitted the ticket to receive automated emails when the ticket is closed/resolved? Thank you!

Andrée Starå

https://community.smartsheet.com/discussion/122104/can-automated-emails-be-sent-when-a-ticket-is-closed

Hi,

I hope you're well and safe!

Yes, you can set up an Alert that would trigger from something that indicates the ticket is closed.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!