Explain Reasoning Behind Denial
We are working on an approval workflow. The business has requested that in the message alert that follows a denial, that we include any comments from the approver, thus allowing them to explain the denial.
The problem is that if I choose to include comments (rather than message only) it adds a link to the sheet (which most do not have access to) and a lot of other unneeded information. In searching it does not look like it is possible… but I was wondering if anyone knows if it is possible to do one of the following:
- include a message only with the comments from the denier
- move comments into a cell so that it can be referenced in a message only
- alert a user as the reason behind a denial without including links to the sheet and other details (similar to a message only)
Answers
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Hi,
I hope you're well and safe!
Unfortunately, it's not possible now, but it's an excellent idea!
Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.
Here's a possible workaround or workarounds
- You can use the Latest Comment Column and combine it to include it in the message using placeholders.
Make sense?
Would that work/help?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Yes, that could be used to meet the second option I had listed:
- move comments into a cell so that it can be referenced in a message only
I was not aware that column type existed.
Thanks!
-
Excellent!
Happy to help!
✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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