Explain Reasoning Behind Denial

Tom Salmond

We are working on an approval workflow. The business has requested that in the message alert that follows a denial, that we include any comments from the approver, thus allowing them to explain the denial.

The problem is that if I choose to include comments (rather than message only) it adds a link to the sheet (which most do not have access to) and a lot of other unneeded information. In searching it does not look like it is possible… but I was wondering if anyone knows if it is possible to do one of the following:

• include a message only with the comments from the denier
• move comments into a cell so that it can be referenced in a message only
• alert a user as the reason behind a denial without including links to the sheet and other details (similar to a message only)

Andrée Starå

https://community.smartsheet.com/discussion/122828/explain-reasoning-behind-denial

Hi,

I hope you're well and safe!

Unfortunately, it's not possible now, but it's an excellent idea!

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

Here's a possible workaround or workarounds

- You can use the Latest Comment Column and combine it to include it in the message using placeholders.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tom Salmond

Yes, that could be used to meet the second option I had listed:

• move comments into a cell so that it can be referenced in a message only

I was not aware that column type existed.

Thanks!

Andrée Starå

https://community.smartsheet.com/discussion/comment/438997#Comment_438997

Excellent!

Happy to help!

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!