Having trouble sharing a sheet from an email notification

TroyDunn

Hello,

I receive an email when someone requests access to a sheet (since I am the owner) but when I click on "Share Sheet" within the email request, I am getting this error:

I can go directly to the sheet and share with anyone just fine but I just can't do it from an email. Any ideas on why that doesn't work? Thanks for your help.

Genevieve P.

Hi all,
Jumping in here to verify that based on other member reports to the Smartsheet Support team, the intermittent "fail" issue some users were experiencing during the email "Share Sheet" action has been escalated and is actively being worked on. A fix for this should be implemented within the next few weeks.

If you experience issues like this in the future, please do continue to report it to Support with screen captures, sheet links, and as much detail as possible.

Thanks,
Genevieve

Denden8706

I had the same error message happen. It appears to have been a temporary glitch/error within Smartsheet, as it is working again today.

Bobson_Dugnut2

Not for me, still not working.

TroyDunn

Any updates to this issue? Still experiencing the problem.

Bobson_Dugnut2

Smartsheet will soon lose my business, that's the update

Genevieve P.

Hi all,
Jumping in here to verify that based on other member reports to the Smartsheet Support team, the intermittent "fail" issue some users were experiencing during the email "Share Sheet" action has been escalated and is actively being worked on. A fix for this should be implemented within the next few weeks.

If you experience issues like this in the future, please do continue to report it to Support with screen captures, sheet links, and as much detail as possible.

Thanks,
Genevieve