Cannot Login Due to Lock Out
Sherwin
✭
one of our users is locked out due to failed login, she's waited all day since the notification says it will unlock after an hour. almost a day has passed it the same error when she logs in.
Answers
-
Hi @Sherwin
If your user has forgotten her password, she can use the link in this Help Article to request a new password reset:
If this hasn't helped, have the user contact Support through the form in this article:
Cheers,
GenevieveJoin us for Jumpstart 2025 with Community on 23 January (in two time zones)! 🎉 Register here.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 65.2K Get Help
- 445 Global Discussions
- 143 Industry Talk
- 476 Announcements
- 5K Ideas & Feature Requests
- 84 Brandfolder
- 150 Just for fun
- 71 Community Job Board
- 488 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 301 Events
- 36 Webinars
- 7.3K Forum Archives