Cannot Login Due to Lock Out
Sherwin
✭
one of our users is locked out due to failed login, she's waited all day since the notification says it will unlock after an hour. almost a day has passed it the same error when she logs in.
Answers
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Hi @Sherwin
If your user has forgotten her password, she can use the link in this Help Article to request a new password reset:
If this hasn't helped, have the user contact Support through the form in this article:
Cheers,
GenevieveJoin us at Smartsheet ENGAGE 2024 🎉
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