-
Cannot delete/update a user
Hey Folks, When I first created a user and invited them to a shared sheet, I misspelled their name and email addy. I've tried editing their user but cannot. I deleted their user and recreated it with the correct spellings and it defaults back to the wrong one. We're stuck. What to do?
-
URGENT: Pro Subscription Not Recognized – Immediate Staff Contact Required
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
-
Why does Smartsheet log me into the wrong account?
Hello, I'm hoping someone can help because I've been trying to resolve this with Support for a while without success. Our company's Smartsheet account was originally set up by a colleague who has since left the company. The admin role was transferred to my manager, who gave me admin permissions as well. Since then, I've…
-
Account Last Activity
Hi, Is there a way to see a summary of all the account last log in activity with Date/Time, and IP address? I am inquiring to prevent any employees who are no longer with us and continue to utilize Smartsheet accounts that were assigned to them. I see that we have a Last Activity in the Admin Centre but besides changing…
-
Account Credentials Governance
Hi, is there a way for System Admin to have full control of the account credentials within our organizations? At the moment, each user has the ability to change their own password under the personal settings although we have assigned them credentials. Is there a way that we can remove this option on their account to…
-
User Subscription Model (USM) - How's it going?
My company is moving away from Smartsheet. Smartsheet licenses are extremely limited. We recommend exploring alternative tools, particularly options within the Microsoft tech stack such as Excel or Planner. What do you think about those options?
-
Unable to Remove a User
Our company has had a fluctuating userbase which I was trying to clean up. I have removed some users, but I need to re-add one which was deactivated months ago. When I try to re-add them, I get an error that reads "User is already a member of your account" I followed the instructions that I need to go to the "Users and…
-
Password Governance
I wish there was a way for Smartsheet Admins to restrict their users from changing account passwords. As the number of users increases, the harder it gets to stop users from messing with the personal settings.
-
Discrepancy between Seat Type and User Roles sections
Hi experts, I've been experiencing a couple of issues with the two User sections. * User info doesn't automatically update between sections. I've removed colleagues using the Seat Types section, and then find they are still listed on the User Roles side. Is there an update lag? Or must they really be removed in duplicate?…
-
Android app not syncing with web or windows app
The Smartsheet app on my Samsung phone (android) is logging in perfectly and showing all my sheets etc, but when I try and log in to my account on the web or windows app it says I have a trial account and now sheets are showing - what am I doing wrong, is there someway I can get them to sync with my android app??
-
Transferring ownership across plans
I am trying to transfer the ownership of all assets created by a colleague of mine. However, because his team did not know that our company had an Enterprise account they purchased a Business account and then created an entire business critical dashboard. I am licensed user on our company's Enterprise plan. I need this…
-
Can't See Groups or Users
Anyone else who can't see any groups or users - both screens are empty after multiple refreshes:
-
Merged: Bulk remove "Revoke Access to Items"
This discussion has been merged.
-
User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
-
Sheet Access Report
Hello Smartsheet Gurus, I just pulled my Sheet Access Report and it's missing the Unique Key data point. Is anyone else seeing this when pulling the Sheet Access Report from the Admin Center?
-
Admin Locked Out After Domain Change – Access Blocked for 2 Months (High Business Impact)
Hello Smartsheet Community, Our company recently went through a domain/email change, and since then one of our team members has been unable to access her Smartsheet account because the previous email tied to the account is no longer accessible. We have attempted several times to update the account to the new email address,…
-
How do all users populate in a contact column as I type?
We connected our new account to SCIM and added in all employees in the company to Smartsheet. As we are using a contact column in a grid, those people are not populating as we start to type their name. We are not able to find information on why this is not working. Does a user have to accept an invitation and log in before…
-
Provisional Member Sheet Access Report
Hi there, our company is still new into the new Subscription Model and we've been a bit confused on the best ways to understand the Provisional Member role. We have a fairly large user count and are now seeing quite a few come into this initially and now are trying to best manage requirements for upgrading vs downgrading.…
-
Unable to delete old data
Hi My Smartsheet Business account was inactive for 3-4 months; but now when it's active again, I do not have the permission to delete my old data (I tried deleting a single item like a sheet but it didn't work). Some facts: All the old data was created by me only. There is no other person in my Smartsheet account. I never…
-
Seat type report - what is an "edit"?
Hi all, I ran our Seat Type report as part of the true up, and I noticed that a single user has made almost 550,000 edits in Smartsheet in the past 365 days. This is not a power user, the user account doesn't create items. I have 3 other outliers in the 10,000-20,000 range. So now I'm curious, what constitutes an edit in…