New sheet not showing up in API

Hello, folks,

I have API creds for our Smartsheet instance. When I do the call to the GET /sheets endpoint the new sheet that was generated by an admin is not appearing in the list of sheets. Also, if you call the GET /sheets/{sheed_id} call for the new sheet I get a 404.

The sheet exists and it has been shared out to me. I have admin privileges.

What would cause API credentials to be limited to a scope where new sheets would not be populating when you make a call to the designated endpoints?

Thank you in advance!

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Accepted answers

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Isaac A.

Hey @imelendez !

To address your issue, I recommend following these steps:

Double-check your permissions: Ensure you have the correct permissions on the new sheet.
Try with a new API token: Generate a new API token and test if the issue persists.
Test with multiple sheets: Check if the issue occurs with other sheets, including those created by the same user.
Use Postman: Test the API call using Postman to see if the problem continues.

If you still encounter this issue, I recommend opening a support ticket in our support portal. In the support ticket, be sure to include:

The sheet ID
Screenshots of the error messages and time stamps with the time zone
Screenshots of the API calls made using Postman

This information will help our support team troubleshoot your issue through a private channel.

Additionally, you can check our Stack Overflow for assistance from other developers: Smartsheet API on Stack Overflow.

Cheers,

Isaac!

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