Looking for a way to create a workflow item from e-mail received

dormant2024

I am looking for a way for an e-mail, or contents of an e-mail to be sent from an Office 365 Outlook mailbox that would "Auto-Generate" a system support ticket. Is it possible to use Microsoft Power Automate to do this?

SoS | Dan Palenchar

Hello @dormant2024,

You could install the Outlook add in and pair this with an automated workflow to create a ticket when rows are submitted.

https://help.smartsheet.com/articles/1960482-smartsheet-app-for-outlook#:~:text=In%20the%20add%20in%20panel,Smartsheet%20account%20and%20click%20Allow.

Andrée Starå

https://community.smartsheet.com/discussion/128354/looking-for-a-way-to-create-a-workflow-item-from-e-mail-received

Hi,

I hope you're well and safe!

You could use Power Automate, Zaper, Smartsheet API, or Outlook Integration.

In my client solutions, I've primarily used Zapier.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

SoS | Dan Palenchar

Hello @dormant2024,

You could install the Outlook add in and pair this with an automated workflow to create a ticket when rows are submitted.

https://help.smartsheet.com/articles/1960482-smartsheet-app-for-outlook#:~:text=In%20the%20add%20in%20panel,Smartsheet%20account%20and%20click%20Allow.

Andrée Starå

https://community.smartsheet.com/discussion/128354/looking-for-a-way-to-create-a-workflow-item-from-e-mail-received

Hi,

I hope you're well and safe!

You could use Power Automate, Zaper, Smartsheet API, or Outlook Integration.

In my client solutions, I've primarily used Zapier.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!