Looking for a way to create a workflow item from e-mail received
I am looking for a way for an e-mail, or contents of an e-mail to be sent from an Office 365 Outlook mailbox that would "Auto-Generate" a system support ticket. Is it possible to use Microsoft Power Automate to do this?
Best Answers
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Hello @dormant2024,
You could install the Outlook add in and pair this with an automated workflow to create a ticket when rows are submitted.
School of Sheets (Smartsheet Partner)
If my answer helped please accept and react w/💡Insightful, ⬆️ Vote Up, ❤️Awesome!
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Hi,
I hope you're well and safe!
You could use Power Automate, Zaper, Smartsheet API, or Outlook Integration.In my client solutions, I've primarily used Zapier.
Would that work/help?
I hope that helps!
Be safe, and have a fantastic day!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
-
Hello @dormant2024,
You could install the Outlook add in and pair this with an automated workflow to create a ticket when rows are submitted.
School of Sheets (Smartsheet Partner)
If my answer helped please accept and react w/💡Insightful, ⬆️ Vote Up, ❤️Awesome!
-
Hi,
I hope you're well and safe!
You could use Power Automate, Zaper, Smartsheet API, or Outlook Integration.In my client solutions, I've primarily used Zapier.
Would that work/help?
I hope that helps!
Be safe, and have a fantastic day!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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