How to count a value with multiple selections

I'm trying to count a value with multiple selections, but I can't seem to get the correct answer

here's the formula I've tried but none of it works.

=COUNTIFS([Resolution Action Taken]:[Resolution Action Taken], "Conversation with Employee", [Ticket Type]:[Ticket Type], "Client Service Escalation")

=COUNTIFS([Ticket Type]:[Ticket Type], "*Client Service Escalation*", [Resolution Action Taken]:[Resolution Action Taken], "Conversation with Employee")

Remarks: "Resolution Action Taken" (with multiple selection as column property)

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Nic Larsen

Does this work:

=COUNTIFS([Resolution Action Taken]:[Resolution Action Taken], CONTAINS("Conversation with Employee", @cell), [Ticket Type]:[Ticket Type], "Client Service Escalation")

Sespedido_23

You're a genius @Nic Larsen! It worked!! thank you so much. 🤩

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Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.