How to count a value with multiple selections

Sespedido_23

I'm trying to count a value with multiple selections, but I can't seem to get the correct answer

here's the formula I've tried but none of it works.

=COUNTIFS([Resolution Action Taken]:[Resolution Action Taken], "Conversation with Employee", [Ticket Type]:[Ticket Type], "Client Service Escalation")

=COUNTIFS([Ticket Type]:[Ticket Type], "*Client Service Escalation*", [Resolution Action Taken]:[Resolution Action Taken], "Conversation with Employee")

Remarks: "Resolution Action Taken" (with multiple selection as column property)

Nic Larsen

Does this work:

=COUNTIFS([Resolution Action Taken]:[Resolution Action Taken], CONTAINS("Conversation with Employee", @cell), [Ticket Type]:[Ticket Type], "Client Service Escalation")

Sespedido_23

You're a genius @Nic Larsen! It worked!! thank you so much. 🤩