User changing to another plan

Jeremy Meacham

We have a group account and a user is going to a different account. They want to use there current email. How to remove them from my account and they can keep there data?

Genevieve P.

Hi @Jeremy Meacham

You can remove a user from your plan without removing their sharing permissions.

Here's more information: Remove, deactivate, or reactivate users

When removing a user, Admin Center prompts you to decide whether to remove their sharing permissions as well.

By default, the Remove their access from all items owned by your plan option is enabled.

So you'll just need to un-check that option.

Cheers,
Genevieve