Hi Community,
You can now add collaborators to your support cases so that additional stakeholders can also track and manage a support case.
How do I submit a case in the Support Portal?
1. Go to http://supportportal.smartsheet.com/.
2. Brandfolder customers can submit a support request via the Contact Brandfolder Support form.
3. Log in and select Open a new support case.
4. Select the Case Type ( What is this case regarding?)
- Technical support
- Finance/ Billing
5. Enter the information in the Title and Description and then select Next to submit the help request.
How do I add a case collaborator?
6. Navigate to case details you want to add collaborator on.
7. From the right panel; Navigate to Case Collaborators search box.
8. Add a colleague / collaborator by searching by their name / email.
9. You can add one or many collaborators to the given case.
10. Click on “Add”.
Thank you,
Annie Ren
Senior Product Marketing Manager
