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Form will not submit but shows no errors
General user here. The contractor I'm working for is using a pre task plan form. The form will not submit it just scrolls back to the top of the page. All fields are filled and no error is given. I'm using android devices. I've tried three different devices, work phone, personal phone, and tablet and none of them will…
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Why Attachments are not coming through with notices?
Hi community Having issues with workflows where notices attachments are not coming thorugh even though attachments do exist in the designated and the workflow has selected attachments to be included. See attached. Any clue…? Why notification does not come with attachments.pdf
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Best practice for cross-team project dependencies and consolidating reporting?
Hi everyone, I am looking for advice on the best way to architect a cross-team project tracking system. My current setup: * I have multiple teams, each maintaining their own individual project sheet. * Each sheet contains a list of projects specific to that team. The Goal: * Cross-team Dependencies: I want to add a…
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I got bug with my account and I can't resolve it without support
Hi folks. I haven't logged into my account for quite a long time, about a year or so. Apparently, there have been some changes in the software, and now, when I log into my account, there are lots of leftover artifacts from jobs, workspaces, nested folders, and some files that I simply can't delete anymore. I keep getting…
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Automation
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
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SSO Login Issue
I have a user who is unable to access a specific Smartsheet environment. When entering their email address, they are consistently redirected to a different organization's SSO login page instead of the intended Smartsheet instance. This behavior persists even after clearing browser cache/cookies and testing in an…
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Prevent Unnecessary Gantt Timeline Shifts by Reducing Float First
As a project manager, I would like Smartsheet to support a true float reduction behavior when managing schedules with task dependencies and calculated float. Today, when a task is delayed, Smartsheet automatically shifts all successor tasks and milestones forward, while maintaining the same float value. This behavior…
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Automated Messages Being Truncated- Does anyone have a workaround?
Hello, I have a workflow where, when a team member checks a checkbox, Smartsheet automatically sends an email to themselves containing merge fields that are used as a customer email draft. The challenge is that this activity typically happens on a deadline day, and a team member may need to generate 30 or more of these…
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why does it not show the bars in timeline view like most gantt charts do?
When i try to send or print the timeline view instead of showing the progression bars like they do on the screen it only send the data entered and not a graph type view to print. Is there a way to do this. I am using a mac platform if that helps.
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Feedback on New Dashboard Update (July 2026) - Impact on workflow efficiency
I'm adding my voice to the growing number of users expressing frustration with the recent dashboard UI/UX update. While I understand the need for platform evolution, this specific update has introduced significant friction into my daily operation. * Increased Navigation: Moving the edit button to the opposite side of the…
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Sheet Summary - Column Totals - How to Combine in a Report
I have #'s that pull from each project into each sheet's - sheet summary. Those then get pulled into a sheet summary report. They are currently grouped by what channel they are in. Each column gives a total sum. I was asked to see if we can combine the total sum into one number, so it shows how many total SKU's are being…
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Using SMALL + COLLECT to rank items by due date — duplicates showing the same row
I'm building a "Top 4 Critical/High Priority" tracker on a dashboard sheet that pulls overdue items from a RAID Log using INDEX/MATCH/SMALL/COLLECT. Here's my current formula: =IFERROR(INDEX({Task Title Ref}, MATCH(SMALL(COLLECT({Due Date ref}, {Due Date ref}, <=TODAY(), {Priority Ref}, OR(@cell = "2-High", @cell =…
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Unable to View Workspaces and Sheets While Creating Cross-Sheet References
I am experiencing an issue while creating a cross-sheet reference in Smartsheet. When I open the Reference Another Sheet window: * The list of available workspaces and sheets does not load. * The Recently Viewed Sheets section is also empty and does not display any recently accessed sheets. * As a result, I am unable to…
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Locked Rows Permit Editing of Dropdown List Columns by Non-Admin Editors
I have reproduced the following behavior in a validated Smartsheet application. * User permission: Editor (not Admin) * Row status: Locked (confirmed via row menu displaying "Unlock Row") * Text, Date, Contact List, and Checkbox columns cannot be modified. * Dropdown List columns remain editable. * Selecting a new dropdown…
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I NEED HELP PLEASE_ EVERYTHING IS GONE
I logged in this morning and it said I needed to upgrade my business account to keep using my sheets. I am NOT a business member, I am a pro member paid in full for the year. ALL of my sheets, reports, dashboards, EVERYTHING IS GONE. I use this to run my business (sole member) and have spent four months building my sheets.…
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Project - Baseline and activity dependence links
Is it possible that Smartsheets 'Project' can show the 'baseline' bar when appearing on reports and dashbords. It would also be good if activity links could be incorporated to show dependency links. Thanks Mike
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Looking to track multiple projects
Hello all, I'm new to SmartSheets so I figured I'd throw this question out there and see if SmartSheets would be a good fit for me. My team is looking to track multiple projects to guage overall project health across our environment and present this general project health in a dashboard. Our hope is to send out forms to…
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Our Smartsheet was shuffled.
I need help. Our Smartsheet was shuffled. We dont have access to the logs. is there a way to unshuffle it and put everything back together?
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I am the account owner but it says that I only have viewer access
Please assist me, I am having trouble with my smartsheet, I am on a paid pro plan, with 5 paid members, but neither I or my members can access or edit sheets. When I try to share the sheet, it says that I only have viewer access. My team members cant access the sheets at all. I renewed my subscription recently and it seems…
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Safe Sharing impacting Automation Notification
I know I have been told the Safe Sharing logic is working as designed, however I would like to challenge that. Simply put: To me, there is a difference between Safe Sharing vs. merely sending an Automation Notification following a Form submission. We are NOT sharing anything — we are merely sending an Email, confirming…