Two Way integration with Teams

GavinSM

Hello!

I have a team who is looking to use the teams channel notifications to communicate when there is a new "case" (customer complaint) they love the ease of use of chat that the teams channels posts reply. They are looking to create something like what I'm about to describe

1. Notify teams channel of new case
2. The team comments & drops pictures, etc into the teams post as a reply
3. All that data & the workflow somehow makes it back to smartsheet to update the row.

I am trying to test around with seeing if there is some way to trigger responses to return via the API, or see if we can create a link back to that direct row in smartsheet so they can post updates.

Any thoughts here on a clever work around here. The user has some team members who aren't likely to be inside smartsheet much, so they want to try to keep as much as possible in teams/ update requests.

Isaac A.

Hi @GavinSM!

In case you haven't checked it out yet, there is an existing integration between Smartsheet and Microsoft Teams that could be helpful for what you're trying to accomplish.

The Smartsheet integration with Microsoft Teams enhances communication and pairs it with your work to transform conversations into action. You and your team can work efficiently across both platforms without needing to switch between apps. Here's what the integration allows you to do:

• Send Smartsheet notifications to a Teams Channel.
• Receive Smartsheet alerts, reminders, and direct messages in Teams.
• Add Smartsheet "Tabs" within a Teams Channel to keep everything in one place.

The integration works with both browser and desktop versions of Microsoft Teams.

You can find more details in the following articles:

• Microsoft Teams
• Overview: Integrate Smartsheet with Microsoft Teams
• FAQ: Integrate Smartsheet with Microsoft Teams
• Receive Smartsheet notifications in Microsoft Teams
• Share or publish Smartsheet items to Microsoft Teams

I hope this helps!

Cheers,

Isaac.

GavinSM

@Isaac A. Yeah I am aware of that! I am looking to see if this can be done utilizing the teams integration!